Online Guest Surveys

Use your guests feedback and improve your service and your revenue

Your guests feedback is one of the most important valuables in the hospitality business. It will show you where you provide a great service and where some improvement is needed.

Time to create your personalized survey and throw your paper surveys in the bin.

Increase your feedback and your guests loyalty while you send automated thank you notes with a unique link to your survey. This makes sure that no unreal answers will be submitted.

Let’s be honest, which of the hotel staff really add all feedback forms into a excel sheet or other, so that you can get a reliable statistic?

Forget about this. The survey system will store all information for you and you only need to access the statistics to see and compare the results.

Great features for your customized guest satisfaction survey

• Real-time statistics and HTML notification
• Flexibe Layout, customized to your corporate identity
• Online statistical and graphical analysis with export facility
• Submitted surveys are sent directy to the Hotel and stored online for further comparing
• Multi-Language support (25+ languages)
• Export function (Excel, PDF, csv, ….)
• 20 different question types
• Conditions for questions depending on earlier answers

The system is not limited to guest satisfaction survey

• Employee satisfaction surveys
• Pre-Arrival questionares
  Receive guests information prior to the arrival.
  – No more lost time entering special invoice addresses at check out.
  – Guest registration card is already prefilled – the guest only needs to sign
  – Sell additional services – airport transfers, restaurant table reservations
  – Sell room upgrades with benefits and include pictures, links, etc…
  – Ask the guest for his preference (smoking, floor, roomtype, etc…)
• Business partner surveys
  To improve your service for b2b-partners / travel agents
• Conference / Convention surveys
  To improve conference services

What we do for you:

• Understand your personal business needs and create a tailored guest questionnaire
• Setup and integrate the survey system into your environment, based on your PMS fully automatically
• Provide hosting and maintenance
• Train and support your team to get the best out of this powerful tool


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